Club Factory — payment issue with club factory

Address:

22-1-45, Aravapalem,old market centre., Prakasam, Andhra Pradesh, 523001

Made a purchase of a cap and made the payment as a guest user as i had not made any account with club factory.

I made the payment via sbi net banking but the next screen it was "payment is failed".

Money got deducted from my account. A message came from sbi about transaction. But i did not get any email or order reference number.

Unfortunately i cannot quote the order number