Club Factory — payment not received for refund request

Address:	560045
Website:	www.clubfactory.com/home.html?utm_source=google&utm_medium=masthead&utm_campaign=branding&am

Hi team,

I have done a purchase of 3467/- in the month of june with order number so23708768 and i had to return few items because of the quality issues, and i had raised a return request on the same day which would be 12th june 2018. And the delivery guy arrived to my house on the same weekend 16th june for pickup from ecom delivery with tracking number:[protected] and carrier’s phone no:[protected].

I have been following up with the team since a month and have been receiving very lame response from them. I don’t find even a single person who is least bothered to address my issue and this kept going on for days with delays. Some say that refund has been initiated and some say they will look into it. At the end, all they did was ignore my complaint multiple times.

I just spoke to an execute this afternoon after trying to contact the team for a week, and they gave me this id stating that my issue can be escalated here, which i hope is true, hence my effort in writing you a detailed mail. I’m quite surprised to say that the customer call service is very poor.

I always loved cf app and been referring it to all my friends but this experience with the team has left me thoroughly disappointed and i would not suggest this app to any in future. As much as i want to address the pros with this app, this recent experience has left me baffled and shocked. I can finally say that the quality of service from cf is below average and not very genuine.

With this mail, i hope that your team would address my issue on high priority and make sure that i would be receiving my refund amount of (1761-94=) 1666 after pick up deduction.

Also attached the chats and required screenshots needed for the query with this mail. Your involvement will be appreciated else i will be forced to take drastic measures. Thanks!!

Ps: chats attachments are shared through mail.

Regards,
Prathyusha