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[Resolved]  Club Factory — pending order

I have ordered few dresses on 18th feb 2018 and made the online payment. It is updated on the website that i have received my order on 8th march 2018 but nothing is received at my end. When i tried contacting the courier partner gati with the tracking number given on the website they are saying that none of the tracking number starts with 2 instead it must start with 6 but that is the only number given on the website. Kindly update about my order
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Apr 17, 2018
Complaint marked as Resolved 
Mar 10, 2018

Complaint Status

Club Factory customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2018
Club Factory Customer Care's response
Dear, could you please check whether your friends or families have received the parcels for you? If not, please send us the order number? Then we'll check it for you.
Or you can leave your issues in our app support 'before the order is delivered' channel so that you can get a better response. Thanks for your support.
If your problem has been solved, please give us a 5-star comment. Thanks for your support.
Verified Support
Mar 14, 2018
Club Factory Customer Care's response
Dear, the tracking number started with 2 is from ecom express, but not GATI. Thanks.
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    Club Factory
    Customer Care Service
    Customer satisfaction rating
    21%
    Complaints
    5507
    Pending
    0
    Resolved
    1153
    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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