[Resolved]  Club Factory — pending refund

Address:Aizawl, Mizoram, 796001
Website:Club Factory

My order has been confirmed on 16 february2018 21:5pm. I have ordered four items and after making payment for the same. They informed that three of your item is out of stock. The payment for the items is not yet refunded by club factory. Order no.13824872. On the app it just shows that ‘your payment has been refunded’, but nothing till date has been received in actual account.
Very poor service. No proper customer feedback.
Totally fraud. They just cheat customer showing variety of products on their site.
So many complaints regarding same issue from so many clients. Alteast have a courtesy to reply for the same.
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Apr 16, 2018
Complaint marked as Resolved 
Club Factory customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2018
Club Factory Customer Care's response
Dear, the refund has been already done to your SBI card, so please check it, thanks.
Please try to re-star us for 5. Thank you.

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    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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