[Resolved]  Club Factory — product has been cancelled automatically

Address:New Delhi, Delhi, 110034
Website:online shopping website

Hello sir/ma'am i am vaishali i orderded a ring from club factory (www.clubfactory.com) and the product has been cancelled automatically and the payment has been done i want my casback i called to customer care of club factory they are fraud they said that your money back received in the evening and asking about some personal information when i told them that this is personal information why are you asking for this but they said this is the process of money back yet i did not received any amount. Order number: so21555248
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Jun 15, 2018
Complaint marked as Resolved 
Club Factory customer support has been notified about the posted complaint.
Verified Support
May 15, 2018
Club Factory Customer Care's response
Dear, Your order is under preparation, and normally it will take about 2 weeks for delivery.
Do not trust any numbers from other sites, and noted that club factory never asks personal bank information from the customers. Please find us in our app if you have issues about your order. Club factory never share any numbers on other sites like google.
Please try to re-star us for 5. Thank you.
Complaint comments 

Comments

Wrong item deliver hua h.mera paisa wapas chahye
My SO number is SO18377302, i didn't get any tracking details and product so far
Booked ladies dress vide order no SO 19347930 and payment made through credit card but so far order not received pl update me the status as soon as possible
Thanks
I have ordered 4 things in 24th April. For the order I have already paid 732.69 rupees. so please inform me on my ph no -[protected] or my e.mail id- [protected]@yahoo.co.in

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