Club Factory — product is stuck at custom clearance

I have purchased 3 tees and 1 bag from club factory on 19th october. My order number is so[protected]. My package is stuck at custom clearance from 1 month approx that’s what app is showing but when i talked to club factory they told me that my package is with xpressbees company now but when i asked the xpressbees about the same they told me that the package is not available from club factory side and as well as documentation is not properly from cf side that’s why they are not able to find my package. I’m waiting for my package from approx 1 month. Kindly refund my money or tell me truly where my package is and when will it arrive.