Club Factory — product not delivered to me and on site it show as delivered.

Address:

C/4, Naigaon New Police Colony, Opp. Naigaon Police Hospital, G. D. Amberkar Marg, Parel, Mumbai., Mumbai City, Maharashtra, 400012

I had order the arm band (Workout band for gym) on 07-10-19.
Product name: armband sports arm belt with adjustable workout band for gym running and jogging exercise activities case for 5.5 inch mobile by eazories.
Order no. So[protected].
Courier name: xpressbees
Tracking no. [protected].
It shown delivered on 14-10-19 but till date i didn't received it.
In product review it shown re-dispatch and in tracking it shown delivered. Status of product is total confusing. It becomes more that ten 10days by placing order for it.
I had check the tracking number and put a query regarding same to them but no reply received.