Club Factory — product picked up successfully after that rejected the return application

I ordered a product from the club factory which i returned after it was delivered because it was some problems in it.
My return pick up was done and which was reached at the club factory warehouse. Then it was informed that the application was canceled.
I can find out later from your customer support team that the reason for my return is wrong reason of return.
But sir this whole thing is either i'm right, or you mean relative.
Should i get this money back, i think it should be available as the product has returned to you. But no matter what, it's been a wonderful experience about club factory.
My order number is so[protected].
Order date 2nd february 2020
Order delivery date 6th february.
Return id son[protected]