Club Factory — product size incorrect

9 Reviews
San Marcos, United States
 Aditya Kalani on Nov 5, 2018
I have ordered 2 products from club factory one is a jacket which is small in size and one slip-on which is larger in size. And the size i gave for them is the size i am wearing of other brands like nike, puma, levi's etc.
Since that i am trying to contact customer care but there is only automated response and that bugs me that you can't even have the decency to reply yourself after an aftermath of a service. I am in usa and how can i return this product and get my money back.
Worst service experience of all time

Complaint Status

[Nov 05, 2018] Club Factory customer support has been notified about the posted complaint.
Complaint comments  8 Comments     Updated: Share0Tweet0


I have ordered one neckpiece in club factory. I was expecting it to be delivered on 23rd of october but till now I havent recieved it yet..

Good day!

My apology to pls. cancel my order under . So60455787 due to wrong items and rush needed..See attached file for the sent items that i am cancelling my order and bad thing there is no cancellation tab when i ordered it.

Thank u
Sent from my iPh

I ordered it bymistakely. I even find it highly priced. Please cancel my order!
I am nimisha rana. I return my order because size problem. I apply for return on the date 20/10/2018. And pickup the order from my place at 23/10/2018. But i not get refund.
Please do helpfull for me.
Instruct me when i will get refund.

My refund id is SON[protected]
I have received the message towards the club factory that u r the lucky winner and got the first prize so u won the tata safari and then i called on that number and he told me to deposit 8500 first then he will give.
So i would like to know that is it true or fake?
Reply me on [email protected]
I had ordered a hoodie which is smaller to my size. I would like to exchange it with a size bigger to the previous one. Since, I have any idea about the procedure. I would like you to guide me so that I can get my desired item. Please resolve the problem as soon as possible.
Kindly help me to solve the problem.
Plzzz cancel my product as it was order by mistake as i was seeing that is it true or not as many apps are giving fake confirmation sorry for the inconvenience
Hope you will understand
Your company send a courier product of jewelery product package full damaged, iam recieved the package opened & see that product fully damaged, so please take retun of this product & return my money without fail.
please refond my money.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    Customer satisfaction rating
    +86 571 8689 1965
    +86 185 5739 6868
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
    Club Factory - product size incorrect