Club Factory — refund against order cancelled by club factory

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I ordered jbl bluetooth speaker from club factory on 2nd non 2019. I paid using upi from icici bank. After 1 day club factory cancelled the order without any reason. As per live chat the refund was made on 3rd nov.
There is no refund yet in my account till date. I checked with the bank and there is no request/ attempt for refund.
Order number: so[protected].
I have been writing mails to but there is no response.
The customer care number [protected] is not functional.

Kindly help, this is a big fraud.

Br
Kapil
[protected]