Club Factory — refund amount credited to someone else's account

I has returned a product, order number so[protected] to club factory and asked for a refund. They had deducted rupees 90 as a fee for returning. Then they had refunded the remaining amount 915 inr to the balance in the app. But when i went to transfer the balance to my original mode of payment (Paytm), i saw that the status is "already withdrawn".
I contacted the online support team for assistance but they continuously kept telling me that i had withdrawn that amount. I gave the withdrawal id ec22eavva4ruloa1luptqovp7
And the funny thing is they gave me the phone number to which the payment has been made and that is not my number. Phonenumber:[protected]

So the fact is i lost my money and this online team is insisting that i have received otp without which withdrawal cannot be done. But strangely, i haven't received any otp. This describes the seriousness of the matter.
They were stubborn and closed the matter.
These people seem to be associated with some fraud as a team.
Request you all not to get involved with this club factory shopping site as they accused customers of lying and they are running a fraud business.

Shame on them.. I have attached the conversation with the online team and you can see how they were insisting that i was lying and that it was me who had withdrawn the amount.