Club Factory — refund amount is less as product is damaged

I have ordered the product and product I received is not of good quality and damaged. Some marks on the speaker and at back it is torned and sound is too low of speaker. I talked to care they said choose any reason and return back and I returned and they deducted Rs 90 from my refund amount and now they are saying it is shipping charges. I talked to them they said there is no way you get all money back. Now customer i.e. myself is paying Rs 90 for the mistake of vendor as vendor is selling wrong product and we are paying for them.All images are not uploaded and I have images of products. As al images are abouve 3mb i am not able to share them. You can give me your email id or revery me on email id i.e. [protected]@gmail.com
And i will share all the images with you.