Club Factory — refund amount not credited to paytm wallet after withdrawing.

Website:

www.clubfactory.com

After waiting for more than 2 weeks I finally got a refund for a product which I returned. Club Factory refunded the amount in their app wallet but there was an option to withdraw it in either a bank account or Paytm wallet. I selected to withdraw the amount in my Paytm wallet but the wallet was never credited and the refund amount was gone from Club Factory App Wallet.
I tried contacting Club Factory on twitter but they didn't give any reply.
They not even sent an SMS or email regarding the withdrawal.
Now, I don't know where my money went and I am not getting any reply also from Club Factory end.