Club Factory — refund amount not received after returning the product

Address:

#21, 4th Cross. Baddi Krishnappa Layout, Near Gangama Temple Road, Mahadevpura Outer Ring Road, Bangalore - 560048, 560048

Hi. My order number is so[protected]. I returned the product becoz proudct was not in quality and product missing so after pickup guy come and took my item same day back but still i haven't received my refund and got massage from club factory "sorry, your return application son[so[protected]] has been rejected since the return parcel didn't pass the quality check.". When i handover to pickup guy it is in good condition they checked also and delivery boy name manju his mobile number :[protected]. When i ask their customer support they are not responding well and saying that product is not delivered after 3 attempts.. And now people are telling 6 days to wait when ever i call its almost 1month over but still amount is not refunded