[Resolved] Club Factory — refund money of the order which was cancelled by the company

Sagir Jalal

from Kolkata, West Bengal

Address:	Murshidabad, West Bengal, code-733202
Website:	club factory

I ordered one jackets to club factory vide order no. SO14535389 on 03/03/18 & paid by Debit card of Rs.1966/. After that the order was cancelled by the company due to unavailability of product & sent me a message that the money will be refund to my account. But the amount Was not refund till now. So I am requesting you to make an arrangement for refund my money.

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May 9, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Mar 30, 2018

Updated by Sagir Jalal I have ordered a jackets from club factory vide order no. So14535389 on 03.03.2018 and the payment was made by debit card of rs.1966/- but the company cancelled my order on 06.03.2018 due to unavailability of the product and sent me a message that the money will be refund. The massage attached herewith for your ready reference. I was contract with customer care service for refund my money but they were wants my sixteen digit debit card number along with its expiry date for refund the money. I refused to giving them as they asked. Now i have no idea how i can refund the money from the club factory. I request you to kindly make an arrangement for refund my money. Thanking you.

Verified Support

Apr 01, 2018

Club Factory Customer Care's response Dear, the refund has been done to your paytm wallet on 8th March.
So please check the KYC and your the history bill in your paytm wallet.
Please try to re-star us for 5. Thank you.