Club Factory — refund not yet received after 17 days

9 Reviews
4th floor, Huda city center, sector 29, gurugram, Haryana, India
 Irene_jac on Feb 11, 2020
Had returned an order on the 14th of jan 2020
And i was told that the refund happened on the 25th of jan 2020
I keep calling them.. They say it's processing and put my call on hold then cut my call
The original price was 499 and for the return they cut 90 rs from the price and the rest 409 is supposed to be refunded
They say 409 can be refunded and even that is not refunded.

Complaint comments  8 Comments     Updated: Share0Tweet0


The things which they show in pictures in the website are new, good quality and branded products but on ordering those items they send the local things or duplicates of cheap quality.

I ordered product on 31 December 2019 nd i cancelled it and still i didn't get my refund they r just giving me fake info and inspite of solving it blaming things on me

I have ordered a dress in club factory 3 Jan 2020 but the colour what is shown not the she colour . so I returned but I havnt received my refund it had been a month . it doesn't reflecting in my account . order SO[protected]. Return my money back it has been a month.. So bad club factory.. Please don't buy from it

I have paid for my order whose no. Is
SO[protected] and its notification we are reciving is that we have not paid yet and the statement is false we have paid and the amount is debited from our account
I request you to kindly make sure oyr payment and give me my order or pay me back my money in my account
Thank you

Order no: AWB:[protected]
Via Xpressbees
Shimla, HP. India

Contact person mr. Sunil
Refused to deliver this item on my given address

This currier company send me a message that address not found could not contact with customer, but i make phone call to delivery boy he ask me to pic my parcel from his office
SO[protected] this is order number in that order i received nothing empty parcel no proper response saying to wait and wait its pakka fraud company. No proper response worst customer care support
I have ordered 1 nail paint and i receive product with worst qulity and there is policy to return d product if there any quality issue but not able to retuern n also in custemer care number they also tell u have to keep product fraud people, worst experience, now i will never shop from club factory
Hi i ordered Rudra women stylish long kurthi payment also done but order details i didn't received please take my concern and resolve it as soon as possible please .

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    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
    Club Factory - refund not yet received after 17 days