Club Factory — refund problem in the wallet

I got the refund message from club factory and i checked it by logging in but the refund payment hasnot been transferred to my paytm wallet... I did not get any refund amount there in the wallet and there are no such options like withdraw refund coming there.. Also please tell me how to refund it to the paytm wallet as i saw here in early complaints that we have to do it ourselves or something.. They show the refund hasbeen made to the account on[protected] and i have been provided with the transaction id.. Please provide me with the solution asap