[Resolved]  Club Factory — regarding refunding money

I had ordered in mid of december 2018. Suddenly coming near to delivery date i got message that my order has been cancelled without giving any explanations. After 1week they mailed me to refund my money through paytm within 4-5 days. I had mailed them, made calls to customer service no. But nothing turned up positively. And now it's been almost end of january 2019 there's no such sign of refunding my money. I again request you to please refund the amount asap.
Was this information helpful?
No (0)
Yes (0)
Feb 21, 2019
Complaint marked as Resolved 
Verified Support
Jan 21, 2019
Club Factory Customer Care's response
Dear, please contact us at [protected]@clubfactory.com with your SO number so we can check the refund status. Please do not worry, you will get your money back.
Complaint comments 

Comments

I ordered for a gent's long sweater under order no. SO83081398. But, unfortunately, they had sent a women hoodie to me.
So, I want return the product.

Kindly help me.

Thanks

Preju Kumar
[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Club Factory
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    21%
    Complaints
    5546
    Pending
    0
    Resolved
    1154
    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
    View all Club Factory contact information