Club Factory — responsibility regarding orders

It's been more than a week my order is yet not delivered
I can't track my order.
Costumer no. Also not going
I called shipping costumer they so6953359 is not a tracking id and there is
No message, no email regarding delay of order
So i request you to send docket no. And tracking id on ([protected]@gmail.com)
Its the height of irresponsibility. The customer care service is of no use. The application does not hold any meaningful information. Its just a waste of time shopping on this site.
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Sir, we want to reutrn our order but they are not not doing our process...of returning ... reutrn I'd -SON[protected] They have policy of returning it in 3 days .but they have taken 9 days n they haven't taken parcelsl.
Kindly do it as soon as possible...

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    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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