Club Factory — return of the product and wrong return address.

11 Reviews
 Sai Sudeep Hospitality Services on Oct 10, 2018
I have ordered for a xl sized jacket and a t-shirt (Order number is so[protected]. But, they purposefully shared a smaller size and they have removed the size tags purposefully from the items. I have videos of that.

I have applied for a return through their app and no one turned up for return pickup even after 4 days. When i contacted their customer care, they asked me to cancel the return option and choose mail by myself (Which was not possible in their app) and gave some weird address (Ecom express fulfillment centerhadbast no. 143, khasra no. 59//3/2, 4, 7, 8, 9, 10, 11/3, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 24, 61//1/2 min, 2, 3, 8min, 9min revenue estate of pathreri-122413, district gurgaon haryana.)

Does this looks like an address to any one?? When i insisted, they gave same address multiple times. I had a similar experience with another ecommerce company post i mailed their product, they claimed that they didn't receive the returned item. This gives me a confusion and i have spent around 1700 for this idiotic and useless product.

Complaint Status

[Oct 10, 2018] Club Factory customer support has been notified about the posted complaint.
Complaint comments  10 Comments     Updated: Share0Tweet0


I want to cancel my order No S[protected].please cancel my order, i dont want buy this product.

Battery problem n s6 headphone
battery backup not satisfaction
My name is keshab nath my order no so50190129 i alredy mament but note riceved item i callinf for clubfactory castomer no[protected] but my account debit card 40000 prches by castomer plise halp me
Keshab Nath's reply, Oct 3, 2018
My order so50190129
My order SO49755548 Not recived
Product no SO51200947
Kindly cancel my product . Because I do not want to pay extra113 rs for delivery charges .
I tried to withdraw the refunded money through bank transfer but it kept asking for valid email even though i tried different emails including the one registered with the bank. i tried using the balance for next order but still i couldn't find any option to do that as well. please help
I Have placed my order on 23rd september my order no is so49706994 am unable to track my order i already make payment in online still now i didnt get any message when my order is going to get
Pls can you cancel by order no. S[protected] as most of product ordered are of wrong size
I want to cancle my order because of time delay.
My order ID is OS46357182
I want return the one product which I purchased it was delivered me on 21.9.18. but there is no option in the app for return request. How I delivered it. Help me out this problem

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    +86 571 8689 1965
    +86 185 5739 6868
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
    Club Factory - return of the product and wrong return address.