Club Factory — rude behaviour and no refund

Address:

Dibrugarh, Assam, 786001

Hey, i had given an order on[protected], order number so75792606, one of my items costing 163 was not dispatched. I had already paid my order.
Regarding that, i called the club factory complaint id on google, time 9:33 pm, 11th january, some man, manish sharma (As told by himself) was very rude and asked us our debit card details.
We don't expect this behaviour from you people, i need my refund and a polite behaviour.
Dibrugarh, assam, india
786001