Club Factory — shoe ordered

Address:

MIG 11 RAM GANGAVISTAR -2,, Moradabad, Uttar Pradesh, 244001

Placed on line order no. So[protected] on 27th oct 2019 and paid money rs 449.13 thru airtel payment bank. Order not yet complied with till 13th dec 2019. Club factory not advisiing if they supply or not. If not, why? What is impact on club factory as penalty for non compliance.?? I have also sent nunmerous emails to them, greivance section and rahul, but no suitable answer from them. Why not a civil suit of cheating u/s 420 be files agaisnt club factory??