Club Factory — Shoes/return shoes not refund money

Address:

Samuh vasahat, Kim , Surat , Gujarat

Hello sir,
Indian govt banned club factory app from india.
I ordered shoes from club factory on 7/3/2020
It was damage so I return product.

My order no SO[protected]
Return complain date was on 12/03/2020
And order return no SON[protected]
The last updated was on club factory was 19/3/2020 package delivered .then after 3 days lock down was started due to covid19 then there was no update & apps was also banned in india

Please help to get money . It's too late.
Please find attached scrrenshot. Added
Email: [protected]@gmail.com