Club Factory — the orders hasn't delivered yet
00000vanitas on Aug 7, 2019
It's been over a month now and my order hasn't been delivered to me still.
I've already done the online payment so I'm really worried. I have told about this issue so many times to the customer care services but no action has been taken as of now.
My order numbers are SO[protected] and SO[protected]
Please sort this matter as soon as possible as I'm really worried.
Verified SupportClub Factory Customer Care's response, Aug 09, 2019
Dear, we feel sorry for the trouble caused due to custom clearance issue. We keep pushing them to speed up the process, however your order has not been cleared recently. Considering your experience, we prefer to issue full refund for you and cancel the order in about 2 days. Please check the amount in your balance after 2 days, and place a new order at your most convenience, we'll do our best to deliver it to you soon. Thanks again for your support.
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