[Resolved] Club Factory — unauthorized credit card charges

Raashi28

from Moradabad, Uttar Pradesh

Address:	New Delhi, Delhi, 110049
Website:	Online Shopping

Greetings

I wanted to return two items from Club Factory. The number available on google for Club Factory's customer care service was [protected]. I gave a call to them and they asked for my card number, cvv and expiry. After this, they asked me to give them the OTP that I received. This happened 6 times and then I got a message saying that Rs.4000 was deducted from my account. They showed a transaction from www.oxigenwallet.com txn#[protected].
I called the number mentioned above again and asked them if they were really from club factory, they didn't sound genuine. They kept changing their voices in each call. In the last call, they were rude and sounded like some one who wasn't from the club factory office.

Please acknowledge this matter as soon as possible. It's urgent.

Regards

Was this information helpful?

No (0)

Yes (0)

May 7, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2018

Club Factory Customer Care's response Dear, do not trust any numbers from other sites, and noted that club factory never asks personal bank information from the customers. Thanks.
And if you want to return your items, pleas find us in our app support, then tell us your order number.
Please try to re-star us for 5. Thank you.

Verified Support

Mar 29, 2018

Club Factory Customer Care's response Dear, please do not trust the hotline number on the other websites and we won't ask for your privacy bank details. You can find our contact number on our app as follows: Account>Customer Service>Contact.
And we'll make a feedback to our technical dept.. They'll take action against the fraud. Thanks.
If the problem has been solved, please give us a 5-star comment. Thanks for your support.