[Resolved]  Club Mahindra Holidays — cancellation of club mahindra membership no 2849300

We were visited by a club mahindra representative on 22/12//18 at Agartala. We were about to leave for a vacation on that day itself. But we decided to hear him out in the morning. He gave us a demonstration about the holiday packages very nicely highlighting only the positive points. He made it sound like an easy affair. He promised us several gifts in the form of complimentary holidays, gift vouchers and cash backs. He also said that all these could be availed if we made the down payment on that day itself.
We made the biggest mistake of our life that day by listening to him and gave the down payment of 38000 without even reading the documents .we left for our vacation and returned on 6/01/19. After coming back I got time to go through the reviews and other documents. I called him several times on whats app and voice call to clarify several doubts.Initially the agent had promised that he would take all care of our bookings but later I got the feeling that he was trying to slip away and divert me to some other whom I didnot know.I realized that all the promises came with a condition which the agent had cleverly not disclosed
I called RCI for my complimentary vacation and was shuffled from here to there saying that RCI vacation needs booking 6-7 months early and most of the resorts are full.
I decided to cancel the membership and sent message through mobile app of club mahindra as well as to the agent via whatsapp to which he replied OK.
I also expressed my desire to not continue membership to the person who called me from club mahindra in response to my message sent from mobile app.
I received a call from my agent requesting to avail the complimentary vacations before deciding to cancel or discontinue membership as he was sure I would change my mind after that. As per his suggestion I continued with the EMI for month feb, march, april and May and decided to avail the complimentary vacations.
The nightmare started after that. I have not made so many phone calls to get just hotel booking ever in my life. After numerous phone calls and messages I got Rci complimentary vacation for 2 person only even though I am supposed to get for 3-4 person. Most of the popular spots are not available. For the club mahindra complimentary nights I had to pay an upgradation of 1200/night. So basically nothing was complimentary.
The promise of food vouchers also failed
The hotels that were provided were just ordinary 4 star property.
Basically there was nothing to make us change our mind about cancellation. I sent message via mobile app of club mahindra requesting for cancellation of membership . I received a call from a person from their Kolkata office who was trying to ask for an explanation. He is the most arrogant person and deserves to be thrown out of office. They were trying to upgrade my vacation package saying better facilities are available in upper packages and I should pay 150000 to upgrade to which I said no. I have sent email also requesting cancellation to which no response is made.Even though I want to cancel still they are trying to deduct EMI from my account for which I am being Charged by my bank for mon ths of june and july
Kindly cancel my membership and return my hard earned money back.also put an end to this trauma and mental agony . I have voice recordings as well as messages that I exchanged with their agents from time to time which will prove my point