Club Mahindra Holidays — Cancelled our Holidays but didn't recredited yet

I am Club Mahindra Holidays member since 2007, didn't find worth taking this membership and spending so much money in one go and pay handsome ASF every year, will never recommend to anyone.

We used few holidays in the beginning but its difficult to make the plan for holidays according to their availability and their rules/regulation.

They have their own rules as per their convenient, recently I had booked for Corbett in advance of almost 3 months, where first day of booking was in wait list with Good chance to get confirmed and rest days was fully confirmed.

I was regularly in touch with their member experience team and they always assured me that it will be get confirmed.

My hold date was till just one day before of the check-in date, we didn't get any intimation either by email, message or call that it is not going to confirm till check-in date.

When I called on check-in date to customer support team they said the entire days have been cancelled coz it was under waiting list, where only one day was WL rest days was confirmed but they cancelled entire days without recrediting our holidays.

We request them to escalate the issue with higher officer and wrote an email too, by evening I got a call from member experience team and they simply said our cancelled holidays have been recredited but that was wrong information.

When I asked to give me a proof then she apologies and said sorry but still didn't recredited our cancelled holidays back yet.

Its pathetic, when we asked why you have cancelled our those booking which was confirmed, she said its our rule, we do like that.

There should be some logic if first day didn't get confirmed we will enjoy our rest of the booking which is confirmed, why the entire booking will get cancelled?

If they have not credited then did they kept vacant those rooms, not allotted to anyone?

If they have utilized those rooms for others then it should be credited to us.

I am looking to write to some higher authority who can treat them better way, if anyone have any contact details please share.

My contact number is +91 [protected] and email address is [protected]@gmail.com

Regards
Brajesh