Hello
Recently, my wife, ********, had filled up the new member inquiry form on your website. Post that, she got a call on her mobile number +91 **********from a Club Mahindra executive called Hardik (From Surat, Gujarat). He gave her some primary details and then asked if he could visit us at our home address to explain the membership details. My wife told him that we will get back to you if we need more details. Then, he called 2-3 times again and over the last call my wife told him we will call you if we are interested. On hearing this, he spoke very rudely and said that “I know you don’t want the membership, next time don’t call us until your Sterling holidays membership gets over. And once it gets over and if you call us, talk straight and only enquire if you want the membership.”
I’m sure the enquiry form responses are recorded and you will be able to find out which executive attended to our enquiry. And if the calls are recorded, please listen to the last call.
Such kind of rude and pushy behavior by a Club Mahindra executive is totally uncalled for. We have the means to be able to afford the membership, but suppose someone is not able to able to afford it after finding out the prices. Is it a crime to make an enquiry? And is it mandatory to buy the membership after the enquiry? Then what is the point of have a membership enquiry process. Just publish the membership rates and give only booking option.
I really hope Club Mahindra takes a suitable corrective action for this incident. We have stayed at a few Club Mahindra properties through our RCI membership and we were genuinely interested but now I don’t think I want to ever consider a Club Mahindra membership. Was this information helpful? | 
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