[Resolved] Club Mahindra Holidays — false commitment and very unprofessional behaviour

Nipun Kalra

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110085
Website:	Clubmahindraholidays

My membership no: 2820657
The membership was sold to me by shiv kumar and nikhil from pitampura branch.
Now whenever i try to contact them for a holiday they dont pick up my call and i am unable to book till now.
During the sale they told you can call us anytime we will book for you.
There has a lot of false promises regarding payment of emi’s.
Initially i was told to just pay the down payment and you can hold your emi till anytime you want.
But my card is getting auto debit every month.
Now when i asked to cancel my membership and process for a refund, they are behaving very unprofessional and stopped responding over call/messages/ whats app.
Please help in resolving this issue.
I am unwilling to continue with the membership.

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Oct 23, 2018

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

Club Mahindra Holidays Customer Care's response We regret this experience, Nipun. Your membership ID has been noted by our Member Experience team. They'll connect with you shortly and address this further.

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Comments

Nipun Kalra

from Gurgaon, Haryana

Please let me know the status of this complaint. I had a con call but the sales person were not willing to accept that they made false commitments regarding EMI.
Please refund my money and process my membership cancellation request.