Club Mahindra Holidays — False Promise

Dear ClubM Customer Care,

I hope this email finds you well. My name is Gaurav K, and my membership ID is 2556394. I am writing to address an issue regarding the recrediting of my lapsed days .

Due to unforeseen circumstances, including medical reasons and the impact of the COVID-19 pandemic, I have been unable to utilize my ClubM membership for a significant period. During a recent conversation with a Customer Care Executive, I was assured that, as an exception, I would be eligible to get all my lapsed days back upon sending a formal request via email.

I have duly paid the ASF for the years in question, despite being unable to avail of the services during this period. As a loyal and long-standing member, I find it unjust to continue paying for services that I have not been able to use due to circumstances beyond my control.

I kindly request the following actions to be taken:

Recredit of Lapsed Days:
I request the recrediting of the lapsed 27.6 days from my membership account, as per the assurance provided by the Customer Care Executive.

I understand the terms and conditions associated with the membership, but given the extraordinary circumstances I have faced, I believe it is fair and reasonable to request these accommodations. I value my membership with ClubM and would like to continue our association on positive terms.

If my request cannot be accommodated, I regret to inform you that I may have to explore legal avenues to address this matter. Additionally, I will be compelled to share my experience on social media platforms to ensure transparency and inform other members of the challenges I have faced in resolving this issue.

I kindly urge you to look into this matter promptly and provide a resolution at the earliest convenience. You can reach me at the contact numbers provided below to discuss any further details or clarification needed.

Thank you for your attention to this matter.


Contact Numbers:
Primary: [protected]
Alternative: [protected]
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    Club Mahindra Holidays Phone
    +91 44 3988 1000
    +91 44 6695 3435
    Club Mahindra Holidays Address
    Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
    View all Club Mahindra Holidays contact information