Club Mahindra Holidays — incomplete and false information

Reference to membership no : 2690071

This is to bring to your kind notice that due to unfortunate events (Demises in the family just few months ago) and two daughters health issues being infant since almost more than two years. We could not avail or redemption of allocated holiday coupons. Request to revalidate/extend holiday coupons and other international offer. Earlier i had spoken and intimated members relations center very now and then. I had paid complete membership in november itself. Initially, there was sales executive mr anand who left just in 30days.
Later after 15months, there was mr majad khan, andheri who also left suppose to guide. We belongs to middle class family not afford any false information / cheating.

Recently i have received another communication to pay the annual subscription fee (Asf) for a studio white membership. When i joined club mahindra membership, no one ever explained me that every year i have to pay such huge amount in the name of asf? If i have to pay this much money every year and this is going to increase further, what benefit i get from club mahindra?

I was told while taking membership that asf should only be paid when we utilise holidays now they have made a rule that whether we utilise or not we have to pay and above that they would charge 18% per annum on dues and on that they will block any paid inventory if we don't pay the asf.

Offers such as
5 days of club mahindra holidays complimentary.
Food voucher worth rs 5000/- (Expired : requested for revalidation / extension)
One week international free rci holiday. (Expired : requested for revalidation/extension)

I asked them was this international holiday free of cost absolutely? They replied back that i had to pay “only” for my travel and anything which i ask for as extra. They clearly specified that i didn’t need to a pay anything to rci as club mahindra would pay it as part of special offer. Even food was to be paid as per club mahindra rates (Around rs 750/- for 3 adults per day). And these payment terms were valid for entire duration of my membership with rci (For three years).

Hence, request to revalidate food vouchers, international free rci holiday and allow to avail regular holidays based on availability in month of march 2019.
We will pay asf in phase manner either monthly or quarterly options but not at one go.

In case of not providing solution, will publish in media, newspaper and compliant to sebi / iata as cheating providing false information.
Because tried with customer care and member relations as no face to face communication.
There should be face to face communication with clarity.