[Resolved] Club Mahindra Holidays — Membership cancellation request and refund

vinayviswanath

Sep 7, 2022

Address:

Pune

Membership ID -2987340
My name is Vinay Viswanath I took the membership on 21st Aug 2022. Later i decided to cancel my membership due to personal reasons. I send cancellation request on 22nd Aug 2022 by sending mail to [protected]@mahindraholidays.com as you can cancel membership within 10 days and you can get 100% refund.
Till date neither my membership has been cancelled nor i got refund. And when we call customer care they say cancellation department is different, you can just interact with them through email. Every time time they are saying the same thing and no action has been taken.

KINDLY REFUND MY MONEY AT THE EARLIEST.

Below are the ticket details for cancellation i received from club Mahindra.
service request/ticket number is: [protected]

Ticket No.: [protected]

ticket ID [protected]

Request No.: SR[protected]

service request/ticket number is: [protected]

service request number is [protected]

service request/ticket number is [protected]

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Oct 8, 2022

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2022

Club Mahindra Holidays Customer Care's response Hi Vinay, we have shared your concern with our team please be assured that they will get back to you soon.

Nov 17, 2022

Updated by vinayviswanath Please note the issue is not yet resolved. I still have not got the refund. CM guys created lot of confusion. Initially they send mail stating that they will provide full refund. Later they send another mail stating I'm not eligible for refund. After lot of discussion and escalation, now they said that they will refund full amount. They are saying that with in 90 WORKING days they will refund. However as per agreement it is mentioned as 90 CALENDER DAYS. Also i have requested the cancellation on 22nd Aug. That means i should get my refund on 20th Nov. However they are saying that they will consider the date from 14th Sep. I don't understand the logic. Could you please help me to get this resolved. My membership ID is 2987340

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Comments

vinayviswanath

Nov 17, 2022

Please note the issue is not yet resolved. I still have not got the refund. CM guys created lot of confusion. Initially they send mail stating that they will provide full refund. Later they send another mail stating I'm not eligible for refund. After lot of discussion and escalation, now they said that they will refund full amount. They are saying that with in 90 WORKING days they will refund. However as per agreement it is mentioned as 90 CALENDER DAYS. Also i have requested the cancellation on 22nd Aug. That means i should get my refund on 20th Nov. However they are saying that they will consider the date from 14th Sep. I don't understand the logic. Could you please help me to get this resolved. My membership ID is 2987340