I am filing a complaint against Mahindra Holidays & Resorts India Ltd. for misrepresentation and deficiency in service.
At the time of enrollment, the sales representative, Mr. Vishwadeep, clearly assured me that the membership required a one-time payment only (payable in 12 monthly instalments) and that no annual fees would be payable by me. Based on this assurance, I joined the membership in good faith.
However, I started receiving calls demanding annual fee payments from the very next month. When I contacted the salesperson, he advised me to ignore the calls and subsequently became unresponsive. I have raised this issue multiple times with customer care.
Despite frequent follow-ups since 10-Nov-2025, no resolution has been provided. The only response repeatedly given is that “the team is looking into the matter, †with no action or timeline.
This amounts to misrepresentation and deficiency in service. I request cancellation of the membership and a full refund of the amount paid, along with applicable compensation for harassment and inconvenience.
Member ID: 3034213
Complainant: Rajesh Punnolly Was this information helpful? | 
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