Club Mahindra Holidays — non-refund of membership amount after cancellation by club mahindra

Address:

560048

We applied for club mahindra membership in bangalore on january 13th with application id maf:oct/2017/25yrs/194179
We paid rs. 53771 with debit card on same day.
After 7 days we saw that our application is not even getting processed and the contact manager also was not responding to our calls
Seeing this pathetic we wanted to withdraw our application and sent scanned copy of cancellation request signed by both applicants to club mahindra relationship mail id

As per the part c 8.1 in the membership agreement, we requested full refund of rs. 53771 as we withdrew application within 10 days

The club mahindra team (Arun from bangalore branch) convinced us that the application cannot be withdrawn until the membership id is created, and gave an assurance that the full refund will be initiated

So we permitted membership id to be created which is : 2799726
Membership team who gave us assurance that our cancellation process is initiated and will be done within 90 working days from february 03rd when the membership id got created in email as well

Now whenever we call the relationship care they ask us to wait until 90 working day which also have crossed (14th june, 2018) so that they can log a complaint to local cm team. Local cm team whenever called says its central cm relationship team that should do refund processing

Finally we dropped mail to club mahindra relationship team initimating them of the crossing of agreed 90 working days deadline on june 14th for which we didnt even get acknowledgement.

Can you please advise how to approach the consumer appellate and other actions that can be taken to start the refund process with penalty