[Resolved] Club Mahindra Holidays — non refund of money after non fulfilment of promise gifts/vouchers

Rahulrhea

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400 018
Website:	www.clubmahindra.com

Club mahindra membership no. Mhril 2785395 -

The sales representative of club mahindra had visited us in the month of october 2017. For the purchase of their membership scheme for rs.3, 61, 980/-, he promised that we would be entitled for an iphone 7, club mahindra vouchers for rs.10, 000/-, tanishque vouchers for rs.10, 000/- and a surprise gift after the membership is registered. We made the full payment of rs.3, 61, 980 by way of cheque/credit card on october 17, 2017.

After lot of telephonic queries, we received an email from club mahindra confirming the membership but offering only one iphone 7 and voucher of rs.5000/-. I immediately wrote back stating that there was a mismatch in what the sales representative, shri vishal singh had promised and the email.

Subsequently, i telephoned the company and also sent various mails but i did not receive any gifts, etc. From the company. Hence on february 5, 2018, after waiting for almost 5 months, i asked the company to refund my money with interest since they were not responding to my mail.

The company promised to refund the money on 23rd february 2018 but till date i have not received any money from the company.

The company on false promises takes money from the customers and then cheat them. The company has been using the amount of rs.3, 61, 980/ paid to them in october 2017. I request you to kindly help me to get back my money and the interest payable on that for 5 months. I also request you to get me compensation for the waste of time and mental agony i had to undergo because of club mahindra.

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Apr 30, 2018

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2018

Club Mahindra Holidays Customer Care's response Hi Rahul, This is concerning. We have made a note of this and have passed it on to the relevant team, they will reach out to you shortly.

Apr 09, 2018

Updated by Rahulrhea Refund with interest still not received even after five months of making full payment:

Sir,
We made the full payment of Rs.3, 61, 980/- on 21st October 2017. Despite repeated phone calls, emails, etc. the company did not send the iphone, vouchers, etc. which they had promised as a part of the scheme. The promised gifts did not arrive till February 4, 2018, ie. more than 3 months of accepting the complete payment from us. Hence, I requested them to refund my money on February 4, 2018. After a lot of follow up they sent a mail on 23 February 2018 that they have initiated cancellation and refund will be completed in 15 days.
After waiting for more than a month, I put a complaint on March 26, 2018 on your portal. Then they wrote to me on 27 March 2018 that the refund will be completed in seven days. I have still not received the refund till date.
It is very clear that they are wilfully delaying so that they are doing business from the funds collected from public by luring them with false promises and gifts.
It is very clear that Club Mahindra is collecting deposits by false promises which they do not fulfil. They are using the funds for furthering their business.
This is a illegal deposit collection scam by them by cheating the public. Please look into the matter before it becomes another financial scam. They must be collecting huge deposits in this manner and keeping the same for months together without paying any interest to the customer.
Do they have the permission of the concerned authorities to collect interest free deposits in this manner.
I request you to kindly help me to get back my money along with interest from October 24, 2017 till date of receipt of my money along with compensation for waste of time and mental agony.
I also request you to kindly take steps to stop this kind of corporate cheating by Club Mahindra before it blows up into a big scam.