Club Mahindra Holidays — non refund of the promised amount as per promised timeline

Address:

New Delhi, Delhi, 110075

Dear consumer complain team
I would request you to intervene in this matter against club mahindra holidays and take strict actions against them on grounds of luring and fooling customers and then not refunding their money.
It's been 67 days now. They had promised full refund within 60 days which lapsed on 11th december.
Every time i call them. The answer is they are waiting for approval from finance department.
I want to know how much time does it take to get finance approval. There has to be a time limit. And after that how much time will be taken to get the amount in my account