[Resolved]  Club Mahindra Holidays — not getting what promised

Address:

Thane, Maharashtra, 421201

Recently i have upgraded my policy from red studio to purple studio. I had been promised to get 4 comlementary nights and 6000 rcvs. The image of the upgradation form is attached.

Now i got 2 set of complementary nights one is 3 nights and another is 1 complementary night. But i[censored]se this 1 complementary night for booking then it is not allowing me to book. The screen shot of error message is also attached.
I request you to instead of breaking into 3+1 please give 4 complementary nights in one offer.

The additional 1 night was added only after 2 month follow up. I have to suffer just because the mistakes made by club mahindra employees. Now they are saying they can not give me combined 4 night in one offer instead i should call them for booking. Upgradation form image is also attached.
Regarding rcv i got a response that rcv vouchers are expired.
How cum rcv vouchers are getting expired in 2 months. Almost i have upgraded policy 2 months back only. Why rcv issuance as per promise maid require subject to approvals.
Neither we get responsible or senior executives phone numbers for escalation. Member experience and member relation guys are not giving satisfactory answers.

Regards,
Nilesh