Dear Sir/Madam,
I'm not at all satisfied with club mahindra membership services due to the following reasons:
(1) I had taken the membership considering I can visit most resorts as per my wish and family members' holidays. However, I find most of the resorts filled even when I look for dates post 3 or 4 months. All the resorts shows available on other websites.
We are credited 7 days per year. Now we are a family of 5. So they said we have to book 2 STU/BRs per day. So once we select 3 days with 2 STUs per day, they count it as 6 days utilized.
Basically, we all can never use more than 3.5 days in a year or go on holiday when and where my family prefers. However I was not aware of this fact as I was misrepresented by a Club Mahindra sales representative. The relationship manager missed a lot of the things which we are now informed during holiday bookings and he doesn't even respond to our queries now.
(2) I have paid more than 1.7 Lakh to Club Mahindra including ASF but I do not find any utility of taking such membership as resorts are never available when required, resorts are very far-off and compared to other such resorts available online through Make My Trip, fee charged is too much.
(3) They say, cost of stay is included under the membership. But in reality
Food is too costly. Per person buffet is somewhere like Rs. 650-750.
Generally other hotels offer complimentary breakfast and reasonable meals, here cost of meal at Club Mahindra is very high. There are almost no other options available for dining except Club Mahindra. Thus, in a day, one will end up spending something like Rs.[protected] per day for a family of 5.
It is my sincere desire to surrender this Membership and get the refund in this respect. I also desire to resolve the matter amicably failing which I may decide my future course of action including legal recourse against the Company in an appropriate forum.
Request your revert in this context.
Regards,
Krishnaprasad R
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