Club Mahindra Holidays — phone call from[protected] threatening me for complaining about non refund within free look period
DDrvazrapu k on May 31, 2019
A person claiming to be from club mahindra calls me from[protected], to ask another banks debit card details, for refunding and i refused to provide the debit card details (To an unknown person, and that too on phone, i think iam justified in being careful),, then goes to say that i posted a complaint on the consumer forum that the company is not responding to my cancellation request within the freelook period, and becoz i posted complaint, they refuse to give refund.., bluffs further saying that they cant refund on private bank cards.., before i asked him if there is any other way.., he just hung the phone on his end, dint even give me time to know if there is any other better way, and i called back number of times, no response.., no one from company told me that i cant complain, or that i wont get refund if i post a complaint and ask for justice.., is it there in the fine print?? If so, why dint anyone tell me about it before they could swipe my card? And why did they login my application in such a hurry? Even after i requested for stopping the application process itself?? And now telling all funny stories..?
And the best joke is., they never communicate any matter by emails., why cant they convey the same by email to me?
If atall if this number belongs to clubmahindra?? I requested you many times, to communicate to me by email, u never respond to my emails, except an occasional one!
Club mahindra is not a trust worthy company, looking the way they operate.., entire function is like a string operation, just to trap the customers and leave them high and dry, there is no one who responds, on the phone lines, they dont do any front end communication through emails, some mysterious persons call us, and just cut off the phones before we can speak anything, their agents, tell all busy stories, out of station stories, to attend our requirement., they have no intentions to resolve any issue, no committment to attend to any problem, they have no intention of whatsoever to do service to the customer.., they come with big bag of lies and try to steal your personal sensitive, card and bank details.. Etc.,,
Dear consumers.., please beware..!! This is my personal experience! Please save yourself!!
I have sent all the documents for cancellation, within the stipulated time period, and also communicated the same by emails and phone also., now they started trying to threaten me, saying that becoz i complained, etc etc, give us your debit card detail., etc etc, we cant refund on private bank cards, etc etc.., that too not through email communication, all off channel few seconds, call drops, they dont even confirm their identities, when u cross question or ask any logical question, they cleverly hang up the phone call (The very few times, that they hardly attend) on you, no courtesies, no manners.., nothing for which a club memebrship can be taken!
I think people, whoever reads this experience will use their discrimination.., whether or not to associate with club mahindra.., dear consumers, do not fall prey to this company!
[Jun 02, 2019] Club Mahindra Holidays customer support has been notified about the posted complaint.
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