[Resolved] Club Mahindra Holidays — ref : (unacceptable service and behaviour by club mahindra) membership no. 37238

Anuj Zaveri

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400054
Website:	www.clubmahindra.com

A very intolerable and objectionable behaviour is performed by club mahindra. My preplanned and booked holiday at kandaghat for my esteemed guest mr. Miten shah has been cancelled without my consent and confirmation. My 3 day booking at kandaghat was terminated and it has created a shamefaced situation for me towards my guest.

I want a confirmed restoration of my booking at kandaghat of a 1 br from 26/06/18 - 29/06/18.

I expect an immediate reply within 24 hours.

I would like to have a meeting with a senior authority bringing-to their notice the ‘ grievances and disservice by club mahindra in the last 13 years’.

Harassed member of club mahindra,
Anuj p. Zaveri

+5 photos

Was this information helpful?

No (0)

Yes (0)

Jul 16, 2018

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Jun 05, 2018

Updated by Anuj Zaveri In 2013, June I visited Club Mahindra VARCA resort. And was appalled by the abhorrent state of the bathroom . The bathroom had clogged water and the drain was chocked up with dirt, hair and a dead cockroach. The photos are well explanatory.There is no level of hygiene and cleanliness and this is highly unacceptable. After travelling from Mumbai and checking in the rooms I have encountered these issues.

Jun 05, 2018

Updated by Anuj Zaveri The Pictures are of Club Mahindra Hatgad resort I visited in 2017. There was a mouse in my room in the night when I was sitting after dinner. It was near my the shoes and moved around the sofas where we were sitting for nearly ten minutes . It was a repugnant sight and was frightening for the kids . It was a disgusting holiday experience faced by me and my family.

Verified Support

Jun 06, 2018

Club Mahindra Holidays Customer Care's response Hello Anuj, we certainly regret the experience you've had and have made a note of your details. Our Member Relations team will get in touch with you soon to address this.

Verified Support

Jun 13, 2018

Club Mahindra Holidays Customer Care's response Hello Anuj, with reference to Interaction ID #[protected], we understand that our Member Experience team has helped you with the bookings. In case of anything else, you can call us at[protected].