Clubfactory.com — item didn't delivered but neither refunded the amount.

Oct 25, 2019

Updated by Rahul Singh Pahrwa I ordered 2 items from the website on 27th August 2019. On 9th September it shows that the item is delivered but No-one came to deliver the item and I didn't receive the order yet. I Did Complaint to club factory's customer care on 25th September and from then I contact the customer care of the club factory every week. Every time they say that we will resolve the issue within 2 days, just wait for 2 days and never relies back. They have not returned my money till now neither they have delivered the item.
Order placed on 27th August 2019
Payment is done on 27th August 2019
Payment amount: 916.35
Order Number: SO[protected]
Ordered item names: Women's Fashion Bag College High School Backpack
Quantity = 2
Club Factory Complaint ticket no. : 457038
This was my first ever transaction on this website so it seems to be fake. None of my friends has ordered anything from this website.
Please help me to get back my money.
This site seems to be made for fraud only. today also i talked to them for 30 minutes they gave me 3 days to wait and no other update. Seems I am wasting my time.