Clubfactory — incomplete order delivered.

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Sir/ madam,
I, sushma tripathi is writing you in order to seek help in the matter i'll be describing further.

I recently placed an order containing two items through the club factory app and paid for it through paytm. For which i received only one of the items and the status of both the items show 'delivered'.
I received only single item on january 31, 2020. I immediately made a fake delivery request on that very day along with writing them a mail explaining the situation for which i haven't received any response yet. I also called them and they told me to rather use the 'chat option'. I also complained using that option on february 01, 2020. They told me to wait for three days. I have been trying to wait patiently but i have received no response from them yet. I also have the video proof of the parcel mentioning two items yet containing one.

I request you to kindly help me in this situation. Below i'm providing you with certain necessary details. I have also attached the pictures of the products orders and the product received. After all this being done they're telling me talk to the logistics team. I enquired from the logistics team on the very day of delivery but they didn't help.
Thanking you,

Sushma tripathi
[protected]

Order number: so[protected]
Tracking number: [protected]
Complaint number: #1005025
Delivery service: ecom
Person delivering: jaffar alaskar
Date of order placement: 26/01/2020
Date of incomplete delivery: 31/01/2020
Product not received: saree (Yellow, rs. 451)