Clubfactory — return refund not received

Address:

3B, 338, VAHATUK NAGAR ,, KEWANI, AMBOLI, ANDHERI WEST, Mumbai City, Maharashtra, 400058

Hi team,

My name is sneha nikam, from mumbai, maharashtra.

I had ordered 2 sarees, 1 mangalsutra, 1 t-shirts from clubfactory on 8th oct. I didn't like them and have returned all to the clubfactory executive who had come to pick the products or 14 and 17 oct, but i have received refund only for the mangalsutra till date. Rest of the products i still have not received any proper response from clubfactory. The customer care lady named savita who called me in this matter says that it is the customers mistake wherein we have not sent the products correctly and is not able to help and now the number is unavailable, i have dropped multiple emails to them but they have not responded on the email yet, their live chat system is always busy. Hence all there contact options are useless.

Now i'm afraid i'll ever receive my money back

Order numbers are as below which have been return to clubfactory from my side.

So[protected]
So[protected]
So[protected]

This is not the only issue i'm facing with clubfactory, to my bad luck i placed 1 more order for 2 sarees with order so[protected].in this order i have received only one package of the sarees and the second sarees is missing till date, in the app it shows delivered but i have not yet received the same. I tried to contact clubfactory on this issue but haven't received a concrete response from them yet.

Looking forward for your assistance in the above matters

Thanks in advance

Sneha nikam