Cnbc Awaaz — o-general 1.5 ton inverter ac working issue

Address:

G-3, Plot No.-17, Surabhi Apartment, Vikram Enclave, 201005

Hi,

Myself Mohit Kumar and I have purchased a O-General 1.5 Ton Invertor AC from Croma on 4th April 2016 with 2 year's extended warranty. It was installed on 7th April 2016. My product is not working from the next days of Installation and I have registered lots of complaints regarding this in O-general and Croma. My all the guaranty period lapsed in the issues. I am mentioning few complaints numbers below with the addressed dates:-

Sr. No. Complaint Number Complaint Date Resolve Date

1 bon070616fs00016 7th June'16 26th July'16

2 bon010717fs00281 1st July'17 8th July'17

3 bon100717fs00241 10th July'17 20th July'17

4 bof210418ew00125 21st April'18 15th May'18

5 bof070918ew00193 7th Sep'18 13th Sep'18

6 bof230319ew00024 23rd March Open till today

Few complaint numbers I have missed which I have registered with the brand. Now I am again waiting for the solution for issue. One guy came to to repaid it regularly for three days and tried to repair this three four hours in a day but it was not repaired than that guy replied that I have to repair this for 10 days only after that this product will be out of warranty than we won't be responsible for any issue. If I know this then why should I allow them to repair this. Now I want to replace my product because it has not worked in last three years?
I got a call from O-General service centre and they demanded money from me to repair my product but my complaint was in warranty period.
Please help me to resolve my issue.

Thanks and Regards
Mohit Kumar
[protected]
Flat No.- G-3, Plot Number:-17, Surbhi Homes, Vikram Enclave, Shalimar Garden, Sahibabad, Ghaziabad, U.P., Pin Code:- 201005