Cnbc Awaaz — unauthorized pos transaction

Address:

Deoria, Uttar Pradesh, 263153

Dear sir,
I had gone through a fraud transaction. The transaction was pos transaction done at future pay gurgaon through my sbi debit card. Complaint was initiated and today i got resolution confiming that claim is refused. Mentioning the sms received:
Your complaint with [protected] is under process for resolution & status is given as:'transaction happened on secured merchant site and as per new visa norms, we cannot raise the claim on acquiring bank/ merchant, where the disputed transaction was authorized through otp.'.@
Complain was initiated same day.
Kindly guide what to do or resolution provided is ok
Regards
Munish kaushik
[protected]