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Cognate Health Services Complaints & Reviews

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Updated: Aug 4, 2021
Complaints 93
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13
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Cognate Health Services reviews & complaints page 4

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H
harsingh5348
from Noida, Uttar Pradesh
Oct 31, 2018
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Address: New Delhi, Delhi, 110059
Website: www.cognatehealthorganisation.com

Dear Sir,

My name is Hari Singh, and the company (Cognate Health Services Pvt.Ltd.-Address-Y9-10 2nd Floor, Vipin Garden Main Nazafgarh Road Near Metro Piller No-801-New Delhi-110059) Has cheat me,

At the time of policy purchasing, his sales person Mr. Ankit told me, you can update your policy after 3 month full 5 lac coverage and its cost is just 4600. just behalf of this feature i bought policy .

after some time, when i call his office and ask about the updating feature, they totally deny about the feature. not even they told me, you have any proof of this commitment.

I am very disappointed and i deiced going to consumer court.
so please call me given below number whoever want to come with me.

Hari Singh
[protected]
[protected]@gmail.com
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    A
    ashishsept75
    from Delhi, Delhi
    Oct 27, 2018
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    Address: New Delhi, Delhi

    Mr. Mrityunjay, md, cognate health services (Plot no y9-10, 2nd floor, vipin garden, main najafgarh road, delhi) has cheated me and is continuously cheating other people by selling online policies for opd/ medical bills discounts..
    His modus operandi is selling policies by false promises of his sales team & later bluntly refuses to honour bills...
    He does not even refund as committed in mail to full refund within 4 hours!! (If not satisfied within 45 days..)

    I took a policy for 3 years on large commitments by sales team via telephonic conversation and made online payment of rs 24000 vide invoice no inv2219 dtd. 11th aug 2018 (Customer id - chs0000617)

    I was requesting them to please honour discount on bills which they refused giving all vague excuses (Not informed before visitng/buying medicines???... Discount already taken on bills???... Major procedure not covered???... Etc..) adding to frustration, though everything was committed verbally and through mails.. I scolded them and asked to refund but they refused initially and later agreed to deduct payment gateway charges, gst and 25% service charges...???
    Leaving almost nothing back???
    I am really disgusted and horrified by their shamefulness & also feeling helpless... I also feel pity for other consumers as well as they must be luring other innocent people...
    Kindly take appropriate action asap to make them stop cheating more people...

    Thanks & regards

    Ashish agarwal

    [protected]@gmail.com

    [protected]
    +1 photos
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      A
      ArindamKo
      from Chennai, Tamil Nadu
      Oct 22, 2018
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      Address: Ghaziabad, Uttar Pradesh, 201010
      Website: www.cognatehealthorganisation.com

      I have purchased a policy from COGNATE HEALTH SERVICES PRIVATE LIMITED. by paying annual premium of Rs.6000.
      I have put few reimbursement in past 2 months according to their process and procedure and as per policy the reimbursement amount was supposed to be paid to customer within 10-15 working days. However, they have not paid any amount.
      As I have not received any single penny then I have requested them to cancel my registration, however they are denying to do so. I need your intervention in resolving this issue.
      I think this type of problem have been faced by multiple customer(victim) like me.
      My registration details ass below:
      Name - Arindam Konar
      Premium Amount - Rs.6000
      Card no - [protected]
      Customer Id - CHS0000534
      Plane Name - Coral preventive Family Health Package
      Their address - Plot #Y9-10, 2nd Floor, Vipin Garden, Main Nazafgarh Road, Near Metro Pliier # 801, New Delhi - 110059
      [protected]
      +2 photos
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        D
        DChopra
        Oct 16, 2018
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        Address: New Delhi, Delhi, 110059
        Website: www.cognatehealthorganisation.com

        Hi,
        My mother was hospitalized and some how they acquired my mobile number and called me again and again as I was already mentally stressed so due to there repeated calling I fell in their trap. The executive on call said me that I would be eligible from the same day when I make the payment and for preexisting disease and hospitalization as well all this conversation was done by him from mobile and he said that I am calling you from mobile so that you should have access to my number, I was not able to understand the hidden agenda at that time. They send me a link of paytm and called me again n again to make the payment. Once the payment is done they send me a form and by seeing it, I said this seems to be a fake company. Soon after I requested them to refund my money as executive on phone said payment would be in emi and it was a totally fake promise. They said we cannot refund in case of mind changed, they dispatched the cards after a month or so when I send them the bills they denied and asked for the call details when I shared the screen shot of the call records they said as it was from mobile so we don't have any official record for it and we cannot do anything.
        This is a fraud company like other big scams, they are fooling people some how. Not sure even if the registration number that they say is genuine. I think they had made crores of rupees in this scam. I had paid them 16k and I do have some call recordings and mail conversation
        Address Plot No-Y 9-10 2ND Floor, Vipin Garden, Main Nazafgarh Road, Piller No-801, New Delhi-59
        I have also same experience with them. Pls go to consumer forum for your complaints. I am also doing the same.
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          P
          Prv66
          from Delhi, Delhi
          Oct 13, 2018
          Resolved
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          Resolved

          Address: New Delhi, Delhi, 110048

          Dear cognate victims, i am filing complaint with the authorities concerned. I too have been cheated. I planning to fight these thieves on everybody's behalf.
          If you want, then email or scan a very brief summary of your complaint, premium paid, date joined, with full name, address, phone, aadhaar number,
          Signed. I will do my best to ensure that these guys pay /refund money of each n every one. No you won't have to come personally.
          Rgds.
          Praveen verma
          Wats app [protected]
          [protected]@gmail.com
          New delhi 48.
          October 13, 2018.
          Dec 30, 2018
          Complaint marked as Resolved 
          Cognate Health organisation New Delhi 59 has agreed to refund my entire premium amount. Hence issue resolved. December 30, 2018. Praveen Verma New Delhi 48.
          Today I received a call from Cognate Health Services pvt ltd New Delhi 59, stating that they are ready to refund my entire amount Immediately.

          So I am now posting this issue as resolved.

          The concept was good, only ethical implementation was lacking.
          Rgds
          Praveen Verma
          New Delhi 48.
          December 27, 2018.
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            S
            sandeep_sharma
            from Gurgaon, Haryana
            Sep 25, 2018
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            Dear sir,

            This is regarding one fraud company namely “cognate health organisation”. This company is dealing with affordable health care products. They are making so many promises and lure people with so many things and genuine people are regularly felling in their trap. It is like a chit fund company, if they will not be stopped now then they will be cheated innocent people.

            I am one of the victims of this fraud company, they have taken rs 15000/- for 3 year plan from me. From last few days i found suspicious behavior from this cognate team and after thorough review i found a lot people are victims of these fraud people,

            I sent around bills of 35000 rs but there is no getting any reimbursement amount.

            Strict action should be taken otherwise they will loot innocent people.

            Company address - plot no-y 9-10 2nd floor, vipin garden, main nazafgarh road, piller no-801, new delhi-59

            I am hereby begging a strong action so innocent people will not be cheated by these fraud stars.

            Mobile numbers of cognate team are as follows.

            Mritynujay (Managing director): [protected]
            Gautam kuamr (Director): [protected]
            Customer care : [protected]
            Manish : [protected]
            I am also a victim of this company.
            They had taken 16k from me and said there's a free lookup period of 45 days for cancellation, when I tried to cancel they said they will not cancel it.
            Cognatehealh service fraud company MD employees costumer care chor Rohit
            Choor employees costumer
            Ko chuna achha lgaya mera policy amount 20000/ Abhi tak refund nhi Kiya hi
            My docuket no 1417826
            Phone no block Kiya hai company Ni
            Email ka reply nahi Kiya hai

            [protected]@cognatehealthorganisation.com
            [protected]@cognatehealthorganisation.com
            [protected]@cognatehealthorganisation.com
            Costumer care [protected]
            Farud company

            big fraud company - Comment #3494175 - Image #0
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              B
              bhupal rawat
              from Kolkata, West Bengal
              Sep 15, 2018
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              Address: New Delhi, Delhi, 110059
              Website: www.cognatehealthorganisation.com

              This is totally fraud & lier company. When i take policy that time company representative (Rohit/dharma) told that reimburse will refund 10-15 day.
              Now more than three month has passed but till now did not received any positively response from company. Even i call many time but every time they fake commitment.
              When i told for canceling policy as they told that within 45 day policy can cancel and within 4 hour refund will credit. But now no one responding on call and e - mail so far. Pls guyes suggest to refund policy amount which is rs 16000/-
              There customer care is very worst they do not sense to talk and keep call on hold very long time.
              Pls guyes do not take this company policy or check rating before taking.
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                F
                fraudcognate
                from Gurgaon, Haryana
                Sep 12, 2018
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                Address: 110059
                Website: WWW.COGNATEHEALTHORGANISATION.COM

                Dear all, i bought this service for my wife & my sons for 3 years plan in rs.13000 on[protected].
                As per his promise i can cancele my servcie within 45days. And i send mail for my cancelling the service on[protected]. But still he's not canclling my servcie nor refunding my money.

                There was representative mr. Priyank from this fraud congnate co., he told my what ever my medical expenses incurred i can send scaned copy take reimburshed in my a/c as he describe @20% on medicine and 30% on test expenses.
                I boutght the service, and untile his kit reached to me no any one explaining to how i will process my expenses? When i get the servcie kit they send me panel list in excel file and told me i can only take service only in the listed in panel list file.
                When i have taken servcie i was clearly said that i take medicine from out side and get all test from dr. Lal path labs but now this fraud co. (Cognate) and all cheaters staff forceing me take benefit from his panel listed.
                I shaw his panel list there is no any store nearby me and no lal path lab in his panel list.

                So i request all of you, please don't buy cognate servcie..

                Krishna prasad
                Policy cancel karna hai mere ko interest nahi
                Plz refund amount
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                  A
                  atuldixit
                  from Hyderabad, Telangana
                  Sep 2, 2018
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                  I bought a plan from this company for rs.12000 for my family. They promised to refund money if i am not convinced with the policy however, they are not canceling my registration nor refunding my money even when they provided it in written on my email. I have been trying to resolve the issue via email multiple times but they have no intention to revert any amount. They are totally fake people only with moto to grab our money somehow.
                  My service is also not canclling . all have taken service on[protected]. and send mail on[protected].

                  Dear All, I bought this service for my wife Neha & my sons for 3 years plan in Rs.13000 On[protected].
                  There was representative Mr. Priyank from this fraud Congnate Co., he told my what ever my medical expenses incurred i can send scaned copy take reimburshed in my a/c as he describe @20% on medicine and 30% on test expenses.
                  I boutght the service, and untile his kit reached to me no any one explaining to how i will process my expenses? when i get the servcie kit they send me PANEL LIST in excel file and told me i can only take service only in the listed in panel list file.
                  When i have taken servcie i was clearly said that i take medicine from out side and get all test from Dr. Lal Path Labs but Now This Fraud co. (cognate) and all cheaters staff forceing me take benefit from his panel listed.
                  I shaw his panel list there is no any store nearby me and no lal path lab in his panel list.

                  So I request all of you, Please dont buy cognate servcie. If any doubt call [protected].

                  Krishna Prasad
                  [protected]
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                    A
                    ashishsept75
                    from Delhi, Delhi
                    Sep 1, 2018
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                    Address: New Delhi, Delhi, 121010

                    This is a fraud company looting people hard earned money by cheaters mrityunjaya and ajay.. Entire marketing team is fraud and neither giving any reimbursement nor giving policy refund. There letter says refund will be given in 4hrs time and can be claimed within 45 days but to no help... I'm completely fed up talking to them and losing patience... Police should arrest all owners and employees like dharmendra, rohit, aditya, etc...
                    Please do not take any policy from them.. I'm looted by rs 24000
                    Sep 26, 2018
                    Updated by ashishsept75
                    Resolved issues with cognate and they agreed to give services as stated.
                    Sep 27, 2018
                    Updated by ashishsept75
                    Even after agreeing and begging to give one more chance, I gave one more chance as they anyway refused shamelessly to refund inspite of commitment in writing for refund...
                    Now they rejected all bills submitted for discount on no filmsy grounds and again refused to refund inspite mentioning clearly about refund...
                    These are confirmed fraudsters and request all not to take any policy from them...they will have to bear consequences for cheating people...they will provoke you to shout and abuse and forfeit your money on citing misbehaviour...this is only a ### company with malafide intentions
                    Sep 27, 2018
                    Updated by ashishsept75
                    Police will arrest them soon...don't get into their trap...
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                      P
                      Prv66
                      from Delhi, Delhi
                      Aug 28, 2018
                      Resolved
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                      Resolved

                      Address: New Delhi, Delhi, 110059

                      Dear Cognate victims, I too have been cheated by Cognate Health organisation, New Delhi. Need to form a pressure group so that file a case against them n expenses like lawyers fee can be shared. We will club our complaints n recover money along with costs. Case would need to be filed at District consumer forum, New Delhi.
                      Rgds
                      Praveen Verma
                      #[protected]
                      [protected]@gmail.com

                      New Delhi 48.
                      +6 photos
                      Dec 30, 2018
                      Complaint marked as Resolved 
                      Cognate called and told me that they are going to refund my entire premium amount. Hence issue resolved. 29.12.2018. Praveen Verma New Delhi
                      Dec 27, 2018
                      Updated by Prv66
                      Today I received a call from Cognate Health organisation New Delhi 59, they have agreed to refund my premium amount Immediately.

                      Hence I am marking this issue as resolved.

                      Praveen Verma
                      #[protected]
                      New Delhi 48
                      December 27, 2018.
                      Yes..we must collectively complain to EOW so that are behind the bars asap...they must be backing of goons ..that's why they are doing it openly and threating people by doing GUNDAGARDI
                      Not scared of goons. I too have my connections in bureaucracy.
                      Basically only one guy from Gurgaon has contacted me, we need more people to come forward. Once I have sufficient material I will start the process.
                      Kind Rgds
                      Praveen Verma
                      #[protected]
                      New Delhi 48
                      If possible, email to me a brief summary as to how you have been cheated.
                      Signed with complete address.
                      [protected]@gmail.com
                      Wats app [protected].
                      Prv66's [Complaint's author] reply, Dec 30, 2018
                      My complaint resolved. They have promised to refund entire amount.
                      lets do it through police & EOW...pl share your no..ill connect
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                        A
                        ArindamKo
                        from Chennai, Tamil Nadu
                        Aug 17, 2018
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                        Address: New Delhi, Delhi
                        Website: www.cognatehealthorganisation.com

                        Its a fraud company. They promised to refund money if i am not convinced with the policy however, they are not cancelling my registration nor refunding my money. I think not only me, multiple customers were cheated by this company. They trapped the customer by offering lucrative offers, then they steal our hard money. I have emailed multiple time and called their cc, but no action taken yet. I think now i may need to raise an fir against this organisation.
                        Big fraud comapny, Dont purchase any policy from there, in salo ko to narak me bhi jagah nhi milegi, i purchased policy of 15000 rs for 3 year, and claimed aroufd 40000 rs but did not get any amount. customer service is very worst, didn't respond to any call.
                        Cognate Health Service Pvt Ltd — fake company, they also tried to cheat me, they want me to make the payment on the call itself, thank god I search online and your reviews saves me from cheating. This is another cheat company.
                        This company is a real fraud. They had sent the proposal mail to process the claims within 7-10 days and on policy it is something else. Please DO NOT purchase their policy. I am victim of their fraud. While talking to customer care they behave like they owe us. Really unprofessional people to deal with.
                        Vichitra Gour
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                          A
                          ArindamKo
                          from Chennai, Tamil Nadu
                          Aug 1, 2018
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                          Address: 201010
                          Website: www.cognatehealthorganisation.com

                          I have purchased a family health package for my family based on the few good features described by the Cognate Health Service sales guy, however after receiving the policy document it seems that it’s a complete misguide and misled by Cognate Health and it’s a complete wastage of money (Rs.6000). I have emailed to them twice (1st on 27th July, 31st August) however they have not responded on any of my emails. After that I called to the customer care help-desk today and the representative told me that my query will be addressed soon but no luck. According to their policy document I can cancel my registration and relationship with them within 45 days of policy booking, still they are not responding to my requests nor cancelling my requests and refunding my money back. My policy details are as below:
                          Arindam Konar - Customer id - CHS0000534
                          Plan Type - Coral Preventive Family Health Package
                          Premium amount – Rs.6000/-
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                            A
                            Ayushman_Singh
                            from Noida, Uttar Pradesh
                            Jul 12, 2018
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110059
                            Website: www.cognatehealthorganisation.com

                            I purchased the package for Rs.5000/- for myself in April, 2018. From the first day, they commit false statements. No reimbursement has been given. First they said that they will convert the payment into EMI and after customer's consent the same will be charged. All wrong. Then they said that they will reimburse the expenses for converting the payment into EMI. I made so many phone calls. But nothing has been done.

                            They are not even picking up the calls now.

                            The company itself a fraud company, so please do not purchase any package from this company.
                            Jul 18, 2018
                            Complaint marked as Resolved 
                            Jul 16, 2018
                            Updated by Ayushman_Singh
                            I have not got any resolution to my complaints...and I can see that many people are facing the same issue. It seems this needs to be escalated now.
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                              A
                              aroy5060
                              from Mumbai, Maharashtra
                              Jun 29, 2018
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                              Address: New Delhi, Delhi, 110076

                              I am very disppointed of your services as well as the behaviour of Sales Team (by name Mr Dharmenrda Sharma and Ms Shweta) and Customer service team who has every time made wrong commitment to release the claim of the reimbursment of payment by Cognate. On May 16, 2018, I have purchased the health insurance policy for my families(screenshot is attached below) and today it is 20th June 2018 and there is no any proper responses from your side. If your motive is only to misguide and breach the customers then why dont you doing a robbering??. Please consider this email as an intimation of free lookup cancellation request from my side and confirm urgently.
                              later, I have requested to cancel my 4 policies. many times but there was no proper response from them, the behaviour of Sales Team and Customer service team who has every time made wrong commitment to release the claim of the reimbursment of payment by Cognate.

                              Regards,
                              Abhinav Roy
                              [protected]
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                                S
                                Sharma S D
                                from New Delhi, Delhi
                                Jun 14, 2018
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                                Address: 110085
                                Website: cognatehealthorganisation.com

                                This seems a total fraud company. Number of persons calling me day and night to purchase their poiicy. I was lured giving so many false promises. As soon as I paid the money they either swich off the mobiles, Not reachable or busy in meeting - these standard replies.

                                I was advised that I can cancell my policy, if not liked within 45 days. I sent my request for cancellation and refund my money many time but no action. They informed me that you get the instalment paid in EMIs and cost will be beared by them but they didnt paid my EMI Cost.

                                I requested for two different policies one for me and nother for my daughter. As advised by them I paid Rs.14, 000/- for my policy and Rs. 8000/- for my daughter's policy. They merged the two into one and didnot sent the coupens etc as promised. So far I have not used any service /coupen because there is no respone from them.

                                One gentleman Mr. Neeraj at least picked up the call sometimes and tried to help but it seems he is helpless and nobody bothers his requests or he may also be playing.

                                I request to cancell the policy and refund my full amount of Rs.22, 000/- plus unnecessary cost of EMI about Rs.2200/-
                                have u heard anything from them...let's fight together against this company
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                                  jmha
                                  from Ahmedabad, Gujarat
                                  May 28, 2018
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                                  I purchased the package for rs.10000/- for my parents in april, 2018. From the first day they commit false statements. No reimbursement has been given even after 25 days. First they said that they will convert the payment into emi and after customer's consent the same will be charged. All wrong. Then they said that they will reimburse the expenses for converting the payment into emi. But today after 25 days, the bills and emi expense were not reimbursed. I made so many phone calls. But nothing has been done. All the time they have different excuses like, the person holds accounts was on leave, server problem, under process, forward to the concern department etc. Etc. Etc.
                                  The company itself a fraud company, so please do not purchase any package from this company.
                                  I purchased the package for rs.7000/- for my parents last year.From the first day they commit false statements. Before purchasing the policy employees of cognate like Dharmendra Sharma, Nikhil, Simran, Iqra, Manish told that claim will reimburse within 7 days. So when I sent my first claim, they had taken two months telling system not working, employ who process the reimbursement claim is on leave so when he will come then your claim will process ..at the end after so many followup they didn't respond ..even I write to the MD of company Mritunajay Roy but he did not responded ...so I raised complaint against them last year...then I get very small amount from them...
                                  Now on May 6, 2018 I sent some bills of my father ...till now I haven't get any reimbursement. No reimbursement has been given even after a month passed. So mANY TIMEs i called to customer services, wrote an email but they didn't respond. Only an automated reply received on email . For your ease, I'm herein attaching the mail what I written to cognate team and they didn't reply me... yesterday I called to customer service asking the claim status so agent Simran picked my call ..she is very rude on call and transfer my CALL TO HR Iqra...As per Iqra, Manish who will processed the claim is on leave and she promised that i will get my reimbursement in next week so I told her to write on mail ..she is telling lie that she is writing a reply but no reply received from that jhooti lady...then I received call from Dharmendra Sharma from [protected]. He told me why I had called to CUSTOMER CARE and he told me that I was very rude on call so cognate health organisation is going to cancel my policy...I laughed and asked him, "Tumhe claim bheje hue ek mahine se jyada ho gya to kya Mai tumhari call centre me call Kar me status BHI na poocha" .
                                  To us ### Manish be Bola tum Kuch b karlo, chahe High court me complaint Kar do Tumhe claim Nahi milega or Mai Kisi se Nahi darta Hu...and he told me he and his company will make a fool of customer like this because MD of cognate i.e Mritunajay Roy ([protected]@outlook.com) has given a permission of making a fool of innocent customer ...this is totally a fraud company... cognate health organisation is totally fraud company ...like company employees of cognate health organisation i.e Manish, Dharmendra Sharma, Nikhil, Simran, Iqra etc all are fraud and lier...even MD of the company Mritunajay Roy is also a fraud person who is managing the fraud company Cognate health organisation..
                                  I'm requesting you to look into this and cancelled the license of such fraud company.. last year also I complaint regarding the same company... I made so many phone calls. But nothing has been done. All the time they have different excuses like, the person holds accounts was on leave, server problem, under process, forward to the concern department etc. Etc. Etc.

                                  no reimbursement : all false statements - Comment #3124621 - Image #0
                                  no reimbursement : all false statements - Comment #3124621 - Image #1
                                  no reimbursement : all false statements - Comment #3124621 - Image #2
                                  On jun10, 2018 I had submitted complaint regarding fraud company Cognate health organisation who is deniying to process my claim...pls help...
                                  i am facing the same issue (purchased policy in feb.), got nothing till now.
                                  how to go legally with these fraudster
                                  salmans 786's reply, Jun 18, 2018
                                  Do one thing ...write your reviews repeatedly on Google so that other innocent customer avoid their policies..agar hamara bhala Nahi hi sakta to atleast innocent customer ko aware Karo by writing reviews on social platforms
                                  Pls help regarding this fraud company... cognate health organisation...it's my third complaint
                                  No revert on my previous complaints
                                  Not received any claim yet from one of the fraud company Cognate health organisation...pls help
                                  [email protected]'s reply, Nov 29, 2018
                                  Can you contact to me on my mail id [email protected]
                                  You can FIR (ON LINE ) against the company with your issue and attachment
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                                    V
                                    vikas goyal(rewari)
                                    from Delhi, Delhi
                                    Apr 16, 2018
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                                    I have taken the policy on feb 20, 2018 for 5 members in rs 9500. They promised huge and as usual services are pathetic. They promised to reimburse the discounted amount spent on doctor's visit and diagnostic tests within 10-15 days. After calling so many times, they say we have server issues or the back office is not present or verification guy were on leave or reimbursing amount in alphabetical order and so many excuses and they have not reimbursed my money as promised. While selling the plan they were forcing to buy family plan and were offering discounts so that one could be fooled as much as possible. They are not following the terms and conditions mentioned in the policy. My bill is pending since last 3 months and no one is giving proper response. They are cheating the people with their cheap medical policy but not settling any bills.
                                    Now, they do not reply on my mail and phone calls.

                                    I want strict action against such fake companies. The owners should be punished correctly so that no one else thinks of cheating people like this again in future.
                                    This company is a fraud company please doesn’t take any policy or any plan. They will lure with so many fake promises then they will send id cards of family members and some free body checkup coupons but when you ask them to reimburse certain% of your medical bills (As they promised) they will never do it. They will give excuse of backend problem, employee on leave then they will not entertain your phone and emails.

                                    Please do not fall in their trap and share this with all your friends and relatives.
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                                      M
                                      monendarstone
                                      from Gurgaon, Haryana
                                      Mar 23, 2018
                                      Resolved
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                                      Resolved

                                      Address: 110096

                                      I have taken the policy on november 30, 2017 for 3 members in rs6000. They promised huge and as usual services are pathetic. They promised to reimburse the discounted amount spent on doctor's visit and diagnostic tests within 10 days. After calling so many times, they say we have server issues or the back office is not present and so many excuses and they have not reimbursed my money as promised. While selling the plan they were forcing to buy family plan and were offering discounts so that one could be fooled as much as possible. They are not following the terms and conditions mentioned in the policy. My bill is pending since last 4 months and no one is giving proper response. They are cheating the people with their cheap medical policy but not settling any bills.
                                      Now, they do not reply on my mail and phone calls.

                                      I want strict action against such fake companies. The owners should be punished correctly so that no one else thinks of cheating people like this again in future.
                                      This company is a fraud company please doesn’t take any policy or any plan. They will lure with so many fake promises then they will send id cards of family members and some free body checkup coupons but when you ask them to reimburse certain% of your medical bills (As they promised) they will never do it. They will give excuse of backend problem, employee on leave then they will not entertain your phone and emails.

                                      Please do not fall in their trap and share this with all your friends and relatives.
                                      Mar 24, 2018
                                      Complaint marked as Resolved 
                                      Company executive call me and reimbursement my bill amount as discussed.
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                                        A
                                        from Solapur, Maharashtra
                                        Mar 21, 2018
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                                        Address: New Delhi, Delhi
                                        Website: www.cognatehealthorganisation.com

                                        I ve taken the policy in july 2017 for 7500. Since then im feeling mental struggle for getting my bills reimbursed. They are not following the terms and conditions mentioned in the policy. My bill is pending since last 4 months and no one is giving proper response. They are cheating the people with their cheap medical policy but not settling any bills. Even people will not take this matter seriously because the amount is less. Nobody will give a police complaint fir such small amounts. Taking this point as basis they are behaving like a monopoly. Somebody please take necessary action or advise me how to give complaint on them. Im not getting any right path for this.
                                        It is just a fraud company. Not refunding my amount or any promises they made. They wont respond or months and then simply say sorry your free cancellation period is expired.
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