Cryo-Save India Complaints & Reviews

This is to bring to your kind notice My name is Ujjwal Kumar i was associated with your Organisation in the year 2010 at Delhi office(Emp ID-CSI 119).
I am unable to claim my PF because o[censored]nabailibity of my PF/UAN number, though the PF amount was deducted every month. Request you to kindly provide me my PF/UAN number.
My Mobile Number is [protected] & Email ID is [protected]@gmail.com

Thanks & Regards

Hi iAM Malleshwari form tamilnadu Dharmapuri {dt}
Iam stem save ur combany ur combany full address and phone nambar
pls send me my gmail [protected]@gmail.com
my mobile [protected]

He had registered with cryosave for storing the stemcell and cord blood. Made all the payments (Up to 50, 000). When we tried contacting them today, to update our address we are shocked to see that none of their numbers are functional across the country. We got this registered at bangalore. I am concerned if we have been scammed and lost the precious cord blood to a fake agency.

Save csp ke kiye online application kiya tha ek phon aya ki aap ki application prapt hui aap ke mail address par sari jankari de di gai aap application form bharkar submit jar de. Our vivek raj ke account me 15600 rs. Jama karde. Ye karane ke bad bole ki od account ke liye rs. 50000/- jama karaye. Ye jama karane ke phale save csp vle id & code jakar cheack kiya to open nahi hua. Ab lag raha hain ki company ne dhoka kiya. Kyoki online application karane par company ke aadmi ke alawa our kisi ko information kaise pahuchi. Ye company ki jimedari hain ki hamare rupye wapas kare.

Hi,
My name is Renuka Parganiha. Have worked with Cryo Save India Pvt Ltd for 2 years.
I have submitted my pf documents in the month of may 2012, and till now i have not received the pf amount.
i have asked the cryo save guys many times but they are not responding properly.Every time they says that audit is going on and they donot reply to my mails also. and now they are saying that the form is still with them.
Kindly advise on how to go about it or if there is any other alternate way to get my pf amount.

Please help.

All these things are nonsense about this stem cell bank. They promised me that they will send the paramedic for collection of cord blood and cord tissue, but due to thier negligeance I have lost this oppertunity to collect my babys stem cell. Their paramedic doesnt come on time.Its a very bad experience for me truely. I have lost the sample and my money. Even i remember the person who called me is Ms.Vidya & Askar and I request each and everybody to not to go with this bank for your babys stem cell banking. They made me realise that I have done a mistake.... I lost my baby's cord blood...

Hi All,

I "chetan chauhan" had finalised to avail the services of cryo-save for stem cell preservation after long search with various vendor's in market (Delhi). And as there was no review about them over internet and being an Multinational (Europe's Leading Stem Cell Bank) I trusted them. But to my luck they seems to be worst to bank on in India.

Cryo Save are worst on keeping with time, they will commit the time and never revert back to you on time and when you ask them they will give our loving execuse will get back to you in next couple of hours. And you keep waiting for hours and days but they will not. The marketing team is good but then other fails to impress.

Following are few mail conversation with them.

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From: chetan.chauhan
Sent: Thursday, October 13, 2011 9:21 AM
To: [protected]@cryo-save.com
Subject: Account Closure

Hi Cryo-Save,

I have paid the registration frees of Rs. 5000 with Receipt Number -00827 on date : 30.09.2011, and since then I haven't recieved a the KIT that was promised to be delivered in a week time. I had contacted to Mr.Ravi on 10.Oct regarding the same and he confirmed to update me on 11.Oct, I am yet to hear from him.

I here by request you to close the the account and please return the registration fees along with the supplied cheques.
P.S : I am already overloaded with the things which I keep tracking, one less could really help me.
================================================================================...⇄
From: "info-india" <[protected]@cryo-save.com>
Date: 11/02/2011 11:51 AM
Subject: RE: Account Closure

Dear Mr. Chauhan,

Your Client ID was generated and all that was required was to hand over the Medical Kit Box which our Delhi team failed to do within the stipulated time. We were under the impression that these terms of termination of agreement with Cryo-Save was also explained by the person who had called you but clearly the team has failed to do this also. For this we apologize again and after a discussion with the management, since this is a mistake from our team, we will be refunding the whole amount to you.

Please give us time till Friday to resend the required documents and cheques. I apologize for any inconvenience caused.
================================================================================...⇄
From: "info-india" <[protected]@cryo-save.com>
Date: 11/10/2011 03:51PM
Subject: RE: Account Closure
Dear Sir,

There has been a delay in releasing your cheque as your case was brought before the management for review. We take the fact that the Kit Box was not delivered to you on time very seriously and both Mr. Ravi Srivastav and our business manager of Delhi, Mr. Sunil Gadhok have been asked to explain themselves. This is causing the delay and as soon as it has been clarified, we will be releasing your documents.

I realize that this is an internal issue and you should not be affected by it but because of the seriousness of this issue and to prevent cases like this in future, I request you to have a little patience with us.

================================================================================...⇄
From: Chetan Chauhan
To: "info-india" <[protected]@cryo-save.com>
Date: 11/28/2011 11:47 AM
Subject: RE: Account Closure

Hi Ivy,

As I have not received the registration amount, could you please update on progress.
================================================================================...⇄
From: chetan.chauhan
Sent: Friday, December 16, 2011 2:06 PM
To: info-india
Subject: RE: Account Closure

Hi Ivy,

I am expecting the updates from Cryo-save.
================================================================================...⇄
From: "info-india" <[protected]@cryo-save.com>
Date: 12/16/2011 03:26 PM
Subject: RE: Account Closure

Dear Mr. Chauhan,

I apologize for the delay in getting back to you!

As you had mentioned earlier, the Medical Kit Box was not sent to you on time which is why you have opted to terminate your agreement with Cryo-Save. This is considered a serious deviation from our side and therefore was taken up before the management team. When questioned about the delay, it was brought to our understanding that your Client document was not completed due to which the your Kit Box could not be sent to you on time. You had opted to pay the service fee by EMI through ECS for a period of 12 months and although you had provided all the necessary cheques, the ECS form in the Client Document was not completely filled (your signature was missing). Our Representative has also informed us that he had tried to call you a couple of times to get the signatures on the respective pages but you were busy and unfortunately, the signature could not be obtained, leading to a delay in releasing your Medical Kit Box. Since it is in the policy of the company (and also mentioned in the Client document signed by you) that should the client opt to terminate the agreement, the Subscription fee (Rs.5,000.00) is not refundable.

Once again, we apologize for the inconvenience caused and understand that the policy restrains us from refunds in case of any terminations.
================================================================================...⇄
From: chetan.chauhan
Sent: Friday, December 16, 2011 04:22 PM
To: info-india
Subject: RE: Account Closure

Hi Ivy,

Cryo - Save had just proved the correctness of proverb "Stich in time save Nine", I am happy that I have cancelled terms with you at very start as I am now sure that I would have definitely ended on wrong side this.

Not sure if you have read my mail correctly.
First, On my very first mail I have mentioned that "I have contacted Mr Ravi for my kits whereabout" and it was not Cryo-Save that contact me.
Second, Your staff should have be trainied to get all the signature and complete formality at that very moment to avoid any delay.
Third, Once I have contacted Mr Ravi for Kit it was then he mentioned me about ECS signature and he confirmed me that he will come on very same day(10th October) to get the signature, he never turned up. I should not say but your employee is lying that he called couple of times for signature.
Fourth, If he couldn't come he could have updated us on same or request some one to collect on his behalf.

I would request you guys to be more professional in accepting your mistake rather that pointing it to me. As far as Rs.5000 is concerned please add it to your profits as I know if this would have happened some European country, I would have registation free without asking.
================================================================================...⇄


Regards,
Chetan
chauhan.[protected]@gmail.com

This company cryo save,banglore is into massive fraud. They charged me almost more than One Lakh rupees three years ago at the time of the birth of my child for stem cell services, which included preservation of the stem cells for 20 years. Now after three years, I have a need for the stem cell and I applied for it. For almost 30 days I have been pushed from one office to another and one representative to another. Now they inform me that the sample cannot be provided and they want me to take the one lakh money I paid 3 years ago and walk away. It is a total scam! I really believe they never stored the sample, and simply charged the money. As per their agreement there is "no guarantee" that they will produce the sample when needed, so I cannot go to consumer court also. All they are responsible for is to give the money back. If so, they can easily deposit the money in a bank for 3 years and never store a single sample, and if and when a sample is needed, they just return the money. Smart way of cheating!