| Address: | 411057 | | Website: | coindelta.com |
I bought.22857 bch coinfrom coindelta on 9-feb-2018 at 00
:25 hrs. Immediately i placed withdrawal to my other wallet. But i got notification that you will receive confirmation email for withdrawal. But even after 10 hrs i havent received any email. Also i couldnt cancel withdrawal but there is an option which was not working. I raised 2 tickets but ended in vain. Bch was struck in their website for 10 hours. The price of coin dropped and i faced serious loss without even tradiing. Then i cointacted them through twitter and struggled to solve the problem. The withdrawal was cancelled after 10 hours. The admin at coindelta group proudly says we have solved the problem in 10 hours compared to other world exchanges which takes more than 24 hours.
I would like to say that im trading in many international exchanges like binance, hitbtc, kukoin, bittrex, c-cex, gateo. Io, coinexchange. Io, etc for more than a year. Not even a single time i have contacted their customer service as the situation never arisen. Such incidence never happened in those exchanges. If they are stopping withdrawal they make announcement previously so as customer can avoid losses. As i can easily convert coins to inr without fee i started to trade in indian exchanges.
Sending confirmation email is their trick to stop withdrawal and make people struggle in their website. If they really care about people they would have made announcement earlier..
I am making this complaint not as i suffered but new comers should be beware of those cheap acts of exchanges Was this information helpful? | 
