[Resolved]  Coindelta — my authenticator key is lost, but coindelta doesn't wish to help me

Website:CoinDelta.com

I lost my 16 digit authentication key and unable to sign in. I have so far raised 3 tickets on coindelta support site. However, the problem is not resolved. It seems support services team from coindelta do not wish to help people, but only ask them to raise tickets one after the other.
I suspect this may be a case where such lost key accounts may be deliberately kept on hold from being resolved so the money invested can't be withdrawn and hence be entirely property of coindelta, eventually.
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Jan 3, 2018
Complaint marked as Resolved 
The complaint was resolved as at 3rd January, 2018 03:00 PM (GMT+5.30)
Jan 03, 2018
Updated by AtulKadu
Out of the total 5 tickets raised, one of the ticket was attended and closed. Its a big relief.
Complaint comments 

Comments

Is that issue resolved, I also have the same problem waiting for their support.
AtulKadu's [Complaint's author] reply, Dec 30, 2017
Nope, the issue isn't resolved as of 30th December 2017, 8:01 PM.
I will update here as soon as issue gets resolved.

For new users yet to create an account: Till then you can try to invest very small amount of money and see if your invested money comes back into your account upon withdrawal. If it does, you can trade with whatever amount of money you want to, but just dont lose your 16 digit key.
I lost my 16 digit authentication key and unable to sign in. I have so far raised 2 tickets on coindelta support site. However, the problem is not resolved and there's no response even in facebook or mail. They are not even ready to resolve issue. They could atleast respond by how much time it could take to resolve or it can or cannot resolve or anything. One cannot find their office phone number anywhere in google sites and the adresses provided in facebook and their websites are different and also incorrect. one cannot contact them except through mail. I never expected this from them as there platform was very good for trading compared to any other websites. Except for customer support service, trading services are good easy deposit and withdrawal and low trading fee.
Please join our telegram group at https://t.me/coindelta. There you can contact one of our admins. Admins will get your issue resolved on priority.

We receive thousands of email everyday so it may take upto 7 days to respond through email. Please cooperate with us.

Thank You

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