Competition Success Review — books ordered online not received.

Address:	110008
Website:	www.competitionreview.in/shop

I had ordered online for CSR (English) 2 years (24 issues) subscription of on the website of the reputed monthly magazine "Competition Success Review" https://www.competitionreview.in/shop/ on 7/11/2017, MRN-18632, EBS payment id[protected], Amount- Rs.1057.72 via Visa Debit Card.

I haven't received a single magazine yet. I received the email receipt for the online payment made by me which I am attaching herewith. While browsing later I found many more similar complaints listed here https://www.consumercomplaints.in/bycompany/competition-success-review-a200707.h...⇄

And yet, it seems this problem continues. Is there any hope from this forum ?
I hope for an immediate REFUND of the total amount.

During my telephonic conversation they told me that according to their records the books have been sent, but, since I have opted for delivery of books through ordinary post, it can't be tracked. They asked me to pay additional amount and change my option to registered post. But, what is the guarantee that they send books. And when there are multiple complaints in this matter why have they not taken action to investigate their error. Maybe someone from their office take out the ordered books for ordinary post and sell them to some book outlet to earn a profit for himself. How does the office track the authenticity of the person appointed to conduct ordinary post of the orders. Why do they have the option of ordinary post on their website when there have been multiple complaints regarding non-receipt of order.
I think whatever might be the discrepancy, the company should be held responsible based on the repetitive nature and multiple complaints. I have lost faith in the working of online ordering of books at Competition Success review whatever be the mode of postal delivery since the company is behaving irresponsibly as can be seen from the history of multiple complaints of consumers. I want a REFUND of my total payment immediately.